Dime Support

Dime is an independent software vendor and add-on developer. It is not possible to buy our products directly from us. All our products can be purchased through one of our partners.
Our Partners earn a share of the purchase price for both new sales and software subscriptions. Part of the agreement between Dime and our Partners is that our Partners provide the necessary end-user support on our products. We support our partners and welcome our partners to contact our Support Desk where they can manage support tickets, search the knowledge base and FAQ section.

SLA for partners is a guaranteed response within business hours for the respective priority of: Urgent – 4hrs; High – 8hrs; Medium – 12hrs; Low – 24hrs
Business hours are from 8:30 CET to 18:00 CET

Support contact: support at dimenics.com (Phone +32 3 210 1881)

Product Roadmap

According to Microsoft’s guidelines, we strive to follow Microsoft’s Statement of Direction for each of the Dynamics products as appropriate per the add-on. This includes upgrading our add-on solutions within a timeframe of 6 months after new versions of Dynamics become available to us.

Partners have access to download updated versions of all our products at the Dime Partner Portal.

 

Support Lifecycle

As a minimum, we support our add-ons on all versions of Microsoft Dynamics within their respective product support lifecycle. More information can be found on the Microsoft support website

Ready for Windows

Windows 10 Support Statement

Dime.Scheduler is supported by Dime on the following editions of Windows 10: Windows 10 Pro, Windows 10 Education and Windows 10 Enterprise. Dime.Scheduler is supported on the following servicing branches of Windows 10: Current Branch (CB), Current Branch for Business (CBB) and Long-Term Servicing Branch (LTSB) and will be supported for the lifetime of the app (no end date foreseen).

Windows 10 Browser Support Statement

Dime.Scheduler is supported by Dime on the following editions of Internet Explorer: Internet Explorer 11 (IE 9+). Microsoft Edge is supported as of October 2016. Dime.Scheduler is supported on the following servicing branches of Windows 10: Current Branch (CB), Current Branch for Business (CBB) and Long-Term Servicing Branch (LTSB) and will be supported for the lifetime of the app (no end date foreseen).

Technical Support

Customers can expect to work with our excellent team of Support Engineers and System Integrators who will ensure that Dime.Scheduler is installed and packaged to suit the needs of your business. Customers can find out more information about our technical support services by going to http://www.dimenics.com/support/.