Dime is an independent software vendor and add-on developer. All our products are sold, implemented and supported by our certified partners.
We support our partners in 2nd line and welcome our partners to contact our Support Desk to manage support tickets, search the knowledge base and FAQ section.
SLA for partners is a guaranteed response within business hours for the respective priority of: Urgent – 4hrs; High – 8hrs; Medium – 12hrs; Low – 24hrs
Business hours are from 8:30 CET to 18:00 CET
According to Microsoft’s guidelines, we strive to follow Microsoft’s Statement of Direction for each of the Dynamics products as appropriate per the add-on. This includes upgrading our add-on solutions within a timeframe of 6 months after new versions of Dynamics become available to us.
Partners have access to download updated versions of all our products at the Dime Partner Portal.
As a minimum, we support our add-ons on all versions of Microsoft Dynamics within their respective product support lifecycle. More information can be found on the Microsoft support website